We offer a 100% money-back guarantee. If you’re unsatisfied with our service for any reason within the first seven days of your initial purchase, you can request a refund. This guarantee applies only to new customers and new orders. Renewals and subsequent purchases are not eligible for a refund under this policy.
Conditions:
- Your request for a refund must be submitted within seven days (or 168 hours) of your initial purchase. Any requests after this period will not be entertained in any conditions.
- If the plan offers a domain registration or transfer that was included with your hosting package but has already been claimed, the standard price of the domain will be deducted from your refund. Domains are not included in this policy.
- The domain will be yours to use as if you had purchased it standalone.
- Suspended or Terminated products are not eligible for a refund in any condition, even if the user claimed under seven days.
- Your account must be in good standing and free of our Terms of Service or Acceptable Use Policy violations. If you violate or abuse any of our terms of service, you will not be eligible for a refund.
- This guarantee applies only to new customers and new orders. Renewals and subsequent purchases are not eligible for a refund under this policy.
- Our money-back guarantee doesn’t mean you can’t order from us again in the future—we encourage it! However, we can only offer one refund per customer. So, if you purchase a hosting plan and then cancel it, you will be refunded, but you won’t be able to receive another refund if you cancel again.
Why do we offer a money-back guarantee?
Our service is incredible, and we want you to try it without any commitment. We never tie our customers into long-term contracts, so you can always cancel if unhappy.
